Shipments and returns
Shipping
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Returns
Products on stock or standard can be returned back within 14 days from receival, returns will be on charge of customer, with a suitable tracked courier. Once received and inspected we'll proceed on refund based on the motivation given.
All returns due to parts defects will be completely refund (parts costs and shipping costs).
All returns due to afterthought will be refunded only after receival and inspection of the parts, and only for the parts costs (excluded shipping and taxes).
Custom made products, made on specifics or ordered by request can't be returned, minus a visible evidence of production.
To start a return process you can simply drop a message via the Contact Us form, clearly stating the problem. We'll get in touch to decide the best solution to fullfill your request.